Digitalization of Administration

The digitalization of administration refers to the process of modernizing analog workflows, structures, and services by utilizing digital technologies. The goal is to optimize processes, increase efficiency, and enhance user experience for both citizens and employees. This transformation involves the implementation of IT systems, the automation of workflows, and the integration of secure digital solutions that can be used on both mobile and stationary devices.

A key area of the digitalization of administration is process digitalization, where paper-based procedures are replaced with digital workflows. This allows applications, approvals, or document processing to be handled more quickly and transparently, saving time and resources. Additionally, device and data management play a critical role. Smartphones, tablets, and laptops are centrally managed to enable and secure mobile working and communication processes.

A major focus of digitalization is on data security and data protection, ensuring that sensitive information is safeguarded against unauthorized access. Compliance with GDPR ensures that personal data is processed appropriately. At the same time, data sovereignty is strengthened by hosting IT infrastructures locally or in certified data centers.

Moreover, digitalization promotes the integration of IT platforms and the interoperability of different systems. Citizen portals, interfaces to central databases, and digital applications for employees or citizens create a connected administration that is flexible and future-proof.

The digitalization of administration not only leads to more efficient work structures but also enables the provision of citizen-focused and user-friendly services. The transformation toward a digital administration is a long-term process that significantly enhances the competitiveness and effectiveness of public organizations.