MDM for Healthcare

During ward rounds, in wound documentation and when updating the patient record, doctors and nurses work with tablets and smartphones. Some facilities also hand out loan devices to patients, for example with a therapy plan, menu and meal ordering, or discharge instructions. IT is therefore responsible for company-owned devices and staff’s personal smartphones on which patient data is processed.

Relution is an MDM and UEM solution that manages these devices from a single interface. Devices enroll automatically, load their profile, receive the approved apps and can be locked or wiped if lost. The same platform manages stationary computers at the workplace.

Personal cloud IDs from Apple, Google or Microsoft are not required for operation, because local directory services are connected via Active Directory, LDAP, SAML and OpenID Connect. Relution is developed in Stuttgart and is subject to German and European law.

What challenges does device management pose in healthcare?

Between ward rounds, shift changes and the ward workstation, devices pass through many hands. This results in five requirements for an MDM system:

• The tablet used on ward rounds holds wound documentation and patient record entries. The password policy, Wi-Fi access and certificates are therefore already set up before the device goes to the ward.
• When the early shift hands the tablet over to the late shift, the next nurse sees their own apps instead of the morning’s data.
• Where facilities hand out loan devices to patients, these show only approved applications such as the therapy plan or menu. After return, the device is cleaned and goes to the next patient.
• If the budget does not cover a company phone for each person, staff can work with their personal smartphones. Business data resides there in its own separate area.
• If a device is left behind in a patient room or stolen, IT locks or wipes it remotely in compliance with data protection requirements.

Digital device management for hospitals, practices and care facilities

Relution manages iOS, iPadOS, macOS, tvOS, visionOS, watchOS, Android Legacy, Android Enterprise, Samsung Knox, Windows 10 and 11, ChromeOS and Linux distributions via a browser-based interface. New devices enroll themselves via Apple DEP, Android Enterprise Zero-Touch, Samsung Knox Mobile Enrollment (KME), Windows Autopilot or QR code. Password policies, Wi-Fi and VPN access and certificates are distributed via profiles, without credentials being passed on to users.

Relution runs in the facility’s own infrastructure or in German data centers, on a shared or dedicated server. St. Elisabeth Hospital in Cologne has been using Relution in clinical operations since the end of 2022, managing the mobile devices of its medical and nursing staff.

What does Relution offer for healthcare?

Three scenarios come up again and again in everyday hospital and care work: access to patient data, devices used by several people one after another, and staff’s personal devices.