Reset password with Android Legacy
With Relution Portal version 4.79, the action reset password and change password can be applied to devices with Android 6.0 and older for classic enrolled Android legacy devices (device administrator). The Android Client 3.96 is required to process the action on the device accordingly.
For Android 7-10 devices, a password can be set if the device does not currently have a password. Android no longer offers the option to change existing passwords. As of Android 11, passwords cannot generally be reset on legacy devices. We therefore recommend migrating to Android Enterprise.
The latest Android Relution Client version 3.96 can be downloaded from the Google Play Store or alternatively from our Download Center. Basically, it is mandatory to update the Android Relution Client before performing an OS update on Samsung devices.